Refund policy
Damages During Shipping
A little bit of travel wear can happen with plants, and some minor imperfections are completely normal.
If your plant arrives with significant damage, please get in touch within 24 hours of delivery so we can take a look. Send through a photo and we’ll work with you on the best outcome.
Depending on the situation, we may offer a replacement, partial refund or full refund.
Incorrect Addresses & Returned Items
Please double check your delivery details before placing your order, as we are unable to change the address once your parcel has been sent.
If an order is returned to us (for example due to an incorrect address), we can resend it, but new shipping costs will apply.
We do not offer refunds for returned items.
Change of Mind
As much as we love plants, we do not offer returns or refunds for change of mind.
Missing Items
If something is missing from your order, please let us know within 24 hours of receiving your parcel.
If an item is missing, you can choose to have it resent at no extra cost or receive a refund.
Plant Health After Delivery
Once plants are delivered, their care is the responsibility of the customer. We cannot guarantee plant health after delivery due to environmental factors such as heat, cold or care conditions.
Proof Requirements
Response Time Clarity
Unfortunately, we may not be able to assess or honour claims made after 24 hours.